Dealing with the Family Responsibility Office (FRO )

There is a great deal to know about the FRO.

We can help with some practical strategies to assist you.

Always keep the FRO up-to-date on your address. They may send out a notice that you don't receive resulting in your driver's license being suspended without you even knowing anything about the notice.  The law doesn't require a hearing.

If you receive a notice from the FRO stating your driver's license will be suspended:

Call us immediately!  You must act!  You wouldn't believe how many people don't seek help until it's too late. Once your driver's license is suspended, even a superior court judge can't help you. We will provide you with a copy of the law and a discuss the immediate action you need to save your license.

You may be threatened with jail if you can't make the payments.

1500 people per year in Ontario are jailed by the FRO. Don't be one of them. We can help!  You may have lost your job, been laid off work, had your overtime cut back or have become disabled. You need to know about the policies of the FRO and your rights.  You need our assistance to document your actions with them to protect your rights. Sometimes, going up a few rungs in the ladder, so to speak, helps. There are strategies that can help!  Many people don't act because they can't afford lawyers but they can afford someone to coach them and complete the paper work for court.

Not treated fairly by the FRO?

Maybe you should file a written complaint to the director. We can help explain what evidence you will need and how to go about getting it. We can assist you make your written complaint. Let the FRO know that you won't be walked on by their collection agents.

Employees of the Family Responsibility Office legal department
Donna Holmes, Legal Director 416-240-2480 Donna.Holmes@ontario.ca and Donna.Holmes2@ontario.ca
Pat Naccarto, Manager, Finance & Administration (Acting) 416-240-2444 Pat.Naccarto@ontario.ca
Shelley Xie, Administrative Assistant to Director 416-240-3649 Shelley.Xie@ontario.ca
Mark Alchuk, Senior Counsel 416-240-1900 Ex. 7147 Mark.Alchuk@ontario.ca
Fatima Amaral, Counsel, 416-240-4614 Fatima.Amaral@ontario.ca
Sharlene Becker, Counsel 416-240-4604 Sharlene.Becker@ontario.ca
Helena Birt, Counsel 416-240-2482 Helena.Birt@ontario.ca
Stefania Campoli, Counsel 416-240-7298 Stefania.Campoli@ontario.ca
Azra Champsi, Counsel 416-240-2491 Azra.Champsi@ontario.ca
Michelle Douglas-Cummings, Senior Counsel 416-240-3648 Michelle.Douglas-Cummings@ontario.ca
Tina Earl, Counsel 416-240-3635 Tina.Earl@ontario.ca
Heather Puchala, Counsel 416-240-2486 Heather.Puchala@ontario.ca
Shane Foulds, Counsel, 416-240-2484 Shane.Foulds@ontario.ca
Emily Francescutti, Counsel, 416-240-3645
Diane Gillies, Counsel, 416-240-2470 Diane.Gillies@ontario.ca
Elizabeth Horrocks, Counsel 416-240-7052 Elizabeth.Horrocks@ontario.ca
Ron Hurren, Senior Counsel, 416-240-2485 Ronald.Hurren@ontario.ca
Heather Puchala, Counsel, 416-240-2486 Heather.Puchala@ontario.ca
Rachel Radley, Counsel, 416-240-2455 Rachel.Radley@ontario.ca
Elizabeth Seo, Counsel, 416-240-4639 Elizabeth.Seo@ontario.ca
Kelly Spear, Senior Counsel, 416-240-2435 ext 7134 Kelly.Spear@ontario.ca
Greg Sutter, Counsel 416-240-2428 Gregory.Sutter@ontario.ca
Christine Ziedins, Senior Counsel, 416-240-2490 Christine.Ziedins@ontario.ca
Modupe Egunjobi, Articling Student 416-243-1900 Ex. 7094 Modupe.Egunjobi@ontario.ca
Colleen Iascone, Articling Student 416-243-1900 Ex. 7095 Colleen.Iascone@ontario.ca
Keith Taller, Articling Student 416-243-1900 Ex. 7136 Keith.Taller@ontario.ca
Deborah Clarke, Law Clerk, 416-243-1900 Ex. 7110 Deborah.Clarke@ontario.ca
Tina Kapoor, Law Clerk, 416-243-1900 ext 7141, Tina.Kapoor@Ontario.ca
Annamaria Jeffers, Law Clerk, 416-243-1900 Ex. 7134 Annamaria.Jeffers@Ontario.ca
Patricia Daramala, Litigation Coordinator, 416-240-3631 Patricia.Daramala@ontario.ca
Cathy Ferguson, Litigation Coordinator, 416-243-3632 Catherine.Ferguson@Ontario.ca
Carol Hagen, Litigation Coordinator, 416-240-2489 Carol.Hagen@ontario.ca
Joseanne Job, Litigation Coordinator, 416-243-1900 Ex. 7209
Dace Johnson, Litigation Coordinator, 416-240-2487 Dace.Johnson@ontario.ca
Alla Gorbatchevskaia, Legal Secretary 416-243-1900 Ex. 7155 Alla Gorbatchevskaia@ontario.ca
Lisa Solimene, Legal Secretary, 416-243-1900 Ex. 7250 Lisa.Solimene@ontario.ca
　
　
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Complaints - put it in writing, provide details and fax to Angela Lockridge at:
Bohdar Rubashewsky
Director of the Family Responsibility Office and Assistant Deputy Minister - Responsible for the Family Responsibility Office
Bohdar Rubashewsky, Assistant Deputy Minister Bohdar.Rubashewsky@ontario.ca
Tel: 416-240-2477 Fax: 416-240-2401 ( same as client services' fax number below )
Erin O'Connor, Executive Assistant (Acting) 416-240-2460 Erin.O'Connor@ontario.ca
Maria Mayer, Issues Coordinator 416-240-2481 maria.mayer@ontario.ca
Pat D. Rigazzi, Administrative Assistant 416-240-2483 pat.rigazzi@ontario.ca
Cheri Schola, Project Manager, 416-240-2466 cheri.scola@ontario.ca

Mailing address:
Family Responsibility Office
PO Box 220, Downsview Post Office
Downsview, ON M3M 3A3

Family Responsibility Office - Client Services department telephone numbers
416-326-1817 - Client Services

Learn about what triggers an end to your child support obligations